Support / FAQ
We know you will be using your SENSR product for years, that's why we offer lifetime customer support and applications assistance. You will have direct contact with the engineers and technicians who build and use the instrument everyday. Additionally, all users receive free software and firmware updates for the life of the product.
Technical support
If you have questions about one of our products or an application, email or call us at 563.245.3750. Our standard hours of operation are 8 am - 5 pm CST, M - F. In general, emails are answered within 30 minutes of arrival and calls are taken directly.
Drawings
Sensware
Calibration
SENSR products are rugged, precision measuring instruments that contain a DC response accelerometer; this allows the user to verify calibration on-site by simply standing the unit on the different faces and noting the reported value. If you notice that the instrument is not reporting a realistic value, it may have been subjected to a high g impulse such as a drop and require recalibration. Contact Technical support for scheduling your instrument.
